SHIPPING QUESTIONS
How long does it take to ship my order?
Please allow 5 - 9 business
days to receive your order. International shipping can take up to 15
business days depending on the weather, security customs delay, etc. If
you would like us to ship your order with next-day shipping, please
contact us before placing the order.
What if an item is out of stock?
You can email us to check when the product will be in stock.
Please add the item to the waiting list so that we will notify you as soon as the product is back in stock.
What sizes do your shirts come in?
Men's garments: Small � X-Large
Women's garments: Small � Large
Please Click HERE for our size chart
The shirts tend to run slimmer than average t-shirts.
How can I pay for my order?
We accept: Visa, MasterCard, American Express,
Paypal, or Cash in person. Paypal requires a confirmed address for payment.
Please Note: Your order may be
canceled
if your billing/shipping address can not be verified.
When am I charged for my order?
Your credit card is charged the day your order ships.
Do you accept local pick ups?
Yes, please Call Us before making a purchase.
If an item is not picked up within a week, we will refund you and cancel the order.
Our Main Office is located at:
Popkiller Main Office
2146 Sacramento St.
Los Angeles, CA 90021
Do you ship outside the United States of America?
Yes, however we ONLY ship via priority mail to specific countries.
Please
note: if you place an order that is subject to customs and duties, we
are not responsible those charges. Payment of all duties
and taxes are your responsibility. If you have questions about your
country's import regulations, please
contact your local Customs office. If you purchase an item from us, we
declare all packages as "Merchandise" on the Customs Forms. We will NOT
declare items as gift.
What if there is a problem with my order?
Feel free to contact us at contact@popkiller.us Please include your name and order number located at the left top corner of the invoice.
Is it safe to use my credit card on your site?
Yes,
all transactions are completed on our secure server and are transmitted
in a secure encrypted format. Geo trust quick SSL are the leaders of
safe and secure e-commerce.
Estimated Arrival Time
If you would like to add insurance, signature confirmation, etc. please
choose it under shipping options or contact us. POPKILLER is NOT
responsible for items lost or damaged during the shipping process.
Shipping and handling charges are calculated by weight. All orders are shipped with The United States Postal Service.
Please allow 2 to 4 business days for the handling process.
Standard Delivery (US only)
We
usually ship out your item within 2 - 4 business days. The main office
is closed on the weekend and most holidays. Your order will usually arrive
within 7 to 15 business days depending on the delivery option that you
select.
International Standard Delivery
Order usually arrives within 10 - 15 business days.
International Express Delivery
Orders usually arrive within 5 - 10 business days (varies).
RETURNS AND EXCHANGESWE DO NOT ACCEPT RETURNS AND EXCHANGE FOR VINTAGE ITEMS!
For Local/Domestic Customers Only:
RETURNS:
a return request must be made within 14 days
of the initial purchase by email.
Please contact@popkiller.us with the subject: "RETURN REQUEST"
Please enter your order number which usually begins with PKOS...
All items MUST be in the original condition
(unworn and not-washed) with the original tags.
The item(s) sent back to us without notice will not be processed. The buyer is responsible for all shipping costs.
EXCHANGES:
We only offer a size-exchange per order. No other exchanges will be honored. An exchange request must be made within 14 days of
purchase by email or phone. Please contact@popkiller.us and include
the subject "EXCHANGE REQUEST" and order number which begins with PKOS.
The Buyer is responsible for the return shipping costs.
The item(s) MUST be in the original condition (unworn and not-washed) with the original tags. Once we receive the item, we will process the request and send out the new merchandise. We recommend insuring your package to guarantee its arrival.
If we processed the order incorrectly (i.e. wrong item, wrong size) we will pay for all shipping costs and exchange it with the correct item.
We do not accept COD returns.
We must receive a return or exchange request within
14 business days of purchase. We will not process items sent back to us without notice.
For International Customers:
Items can NOT be returned or exchanged. No exceptions.
PRIVACY
POPKILLER respects your privacy.
We use the information collected from you for billing and shipment purposes only.
We do not sell, rent, or give your information to any third-party.
We do not store or reuse your credit card information.
All transactions are processed through a secure server, so your information is always safe.
Your
personal information you provide on this website will only be used for
order process, sending newsletters, and communication between you and
POPKILLER.
Conditions of Use
If
you purchase a product from us, we request certain personally
identifiable information from you on our order form. You must provide
contact information (such as name, email, and shipping address) and
financial information (such as credit card number, expiration date) for processing purposes.
We
use this information for billing purposes and to fill your orders. If
we have trouble processing an order, we will use this information to
contact you.
While making a purchase from popkiller.us, you may be prompt to
create a user name and password. This user name and password
functionality offers our customers the ability to quickly and easily
proceed through the check out process on repeat visits. We do not store
your credit card information as part of this optional service.
Protecting Your Password
Protecting
your password is your responsibility. POPKILLER is not responsible for
any loss caused by misuse of password, including its use by a third-party.
Copyright and Product Ideas
POPKILLER original products are copyrighted. Using our pictures, design, and/or ideas for any commercial purpose is prohibited and subject to legal action if violated.
Newsletters
If
you wish to subscribe to our newsletters, we will use your name and
email address to send the newsletter to you. Out of respect for your
privacy, we provide you with an option to unsubscribe on the home page of www.popkiller.us
Customer Service
Simply click on Contact Us on our site and we will get back to you as soon as we can or call +1
(213) 489-4062 during normal business hours: Mon - Fri, 9am -6pm.
Legal Disclaimer
We
reserve the right to disclose your personally identifiable information
as required by law and when we believe that disclosure is necessary to
protect our rights and/or to comply with a judicial proceeding, court
order, or legal process served on our website.
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